About darylene

Solid Energy, Inc. started business in 1988. Our focus is the high-end remodeler, design builder, and residential homeowner. Our service area has grown to include Seattle's North End, Seattle's Eastside, and Snohomish County. Darylene on Google+

Spring Home Maintenance to Protect your Investment

  • Inspect your smoke Detectors (test them Monthly) Change the Batteries annually-when you go on Daylight Savings time.
  • Check the light bulbs in all your fixtures to be sure they are the correct wattage as recommended by the manufacturer
  • Replace all high-intensity bulbs such (such as incandescent) with Fluorescent bulbs that don’t produce as much heat.
  • Check your electrical outlets for potential fire hazards such as frayed wires or loose-fitting plugs.  Be sure not to overload electrical outlets, fuse boxes, extension cords or any other power source
  • Keep a multi-purpose fire extinguisher accessible, filled and ready for operation.
  • Have your air conditioning system inspected (by a professional) as recommended by the manufacture.
  • Check hot water heater for leaks and corrosion  (set it at 120-130 degrees Fahrenheit for efficiency)
  • Clean or replace your furnace filters (every 3 months for forced air during heating season) Clean the clothes dryer exhaust duct and space under the dryer.  Remove all lint, dust and pieces of material.  Inspect washing machine hoses and replace if needed.
  • Remove all dead trees in your yard, and keep healthy trees and bushes trimmed and away from utility wires
  • Safely store oil and gas for lawn equipment and tools in a vented, locked or secure area.
  • Repair cracked broken or uneven driveways and walkways to provide level walking surfaces.
  • Oil garage door openers
  • Clean your faucet aerator (the screen inside the end of your faucet)
  • Check you security system circuit breakers and sensors to make sure in working order
  • Treat moss on roofs with a 2 to one Water & Bleach mixture or Moss Out Products
  • Check for any roof damage over the winter

Offer a Seminar on “Home Maintenance to Protect Your Investment”  For more info go to contact page

Winter Maintenance Check Off List

  • Remove screens from windows.
  • Replace screen door(s) with winter storm door(s).
  • Clean gutters and downspouts.
  • Check roof for damage and repair.
  • Check and fortify insulation around doors and windows.
  • Cover or store patio furniture.
  • Prune shrubs, and perennials; remove annuals
  • In extreme cold, cover your outside faucets with insulated faucet covers.
  • Do a visual inspection for hazards, wind damage and water damage.
  • Make sure your homeowner’s insurance is up-to-date. Make sure your policy reflects recent home improvements, other increases to your home’s value, and new major purchases like electronics and appliances.


Make your Holiday’s Sparkle-Call Today!

Amazing Holiday Lights!!

November 19th, 2013 BY  (EDIT)

It is that time of the year to get your lights up for the Holiday Season!!!   We have the solution!  Let our company do it for you.  We offer Amazing Holiday Lighting install & remove that is very economical so you can save your money and give you time to spend it on the holidays.

We install your lights before and during the Holiday season and remove your lights after the Holiday Season is over the first part of January .


Call  425-485-8210 or 206-669-8338

Give us a call soon our schedule fills up fast.   We cover the Eastside and the entire Seattle Area, King County and Snohomish County area.

If you leave a comment and leave your e-mail we can get back to you or  fill out out form in the Contact section of our website.

Let us help your Holiday Season sparkle and  spend  the time with your family and friends.


Holiday Lights1 flyer-e-mail-1

Solid Energy, Inc. Stained the Cabinets & painted the Walls and Ceilings? Almost done!

All fine finishes on the Cabinetry made this Kitchen Remodel Perfect

All fine finishes on the Cabinetry made this Kitchen Remodel Seems almost Perfect!!



Women Love Customer Service

“We Love Our Customer’s” should be every business owner’s slogan.   Remember without customers no one can stay in business, so why do so many companies treat their customers, as if they had a million more where that came from?  Customer service is a continual loop and should never stop.

I hired a roofing company where the salesman was all smiles while we were in the bidding process, but as soon as I signed the contract and gave him a deposit, the customer service stopped.  He never called me again, even though he promised to call me back to advise when they would start my project.  He only reacted when I threatened to cancel my contract and get my money back.  Remember, Women get more annoyed than men with aspects of bad customer service.

I share this story only to get the point across that for women, Customer Service is the most important reason women buy from you, call you back and refer you to all their friends or co-workers.   This roofing company did a great roofing job after three weeks of prodding, but do you think I will refer them? Probably not!!!   Remember to “Walk the talk” service starts with the first few seconds of the first contact.  When it comes to certain aspects of customer service women get frustrated at higher percentages than men, whether it’s over the phone or in person.

For a lasting good impression.  Remember to greet your customers warmly.  Start phone contacts with:  “ABC Painting  Company, How may I help you?” and end with “Thank you for calling ?” .  Tell them your name so the interaction remains friendly.   Remember we all take our business where we feel welcomed and appreciated

Smile every time you greet customers even when you answer the phone.  Sounding positive and upbeat over the phone is the same as a smile in person.  Do not leave any female client on hold longer than one minute without reconnecting.   If you have to call them back, then do so right away.  Give the female client or a prospective client a 100% of your attention.  Do paperwork and your e-mails on your time rather than hers.

Develop a habit of looking each customer in the eye during any face-to-face conversations.  Maintaining eye contact helps you focus on what the customer is saying especially when talking to a woman.  It shows them you’re interested in what they have to say.  Practice this with a friend if you are not comfortable with eye contact because it is so important in making a sale with most women.

When meeting in person, if a woman introduces herself using her first name, then remember it and use it during the sales process.  Make sure you pronounce it correctly and don’t be afraid to ask again if you don’t remember it.  Women don’t mind being asked, but they do mind when you pronounce it wrong.    The name Sally can be spelled a couple of ways.  Make a notation in your files if their name is a tough one.   Make sure your crew leader knows how to pronounce it also.  Remember – “A person’s name is to him or her the sweetest and most important sound in any language.” -Dale Carnegie

Talk less listen more.  Remember their needs are your most important concern and if you aren’t a good listener you may not hear what they want.  Men tend to think women ramble on, but the message is there, if you are really listening for it.   Pay attention to body language and watch for specific tones and stance.  Watch out for things that disturb you about a client and adjust your attitude accordingly.

Don’t be a robot.  Personalize your delivery by putting in a little of yourself into it.  Always read back important details and/or information to make sure you wrote it down correctly.  If you make a mistake admit it, fix it, and move on.  Woman clients don’t expect you to be perfect, but they do expect you to be honest, so make it right for them.  Keep your promises because if you fail to deliver they will remember.  Never tell a client what you can’t do unless you follow it up with what you can do for them.  Stay away from making excuses or over explaining.   If you don’t know the answer, say so.  Eliminate the negatives and remember, woman clients don’t like last minute surprises so tell them immediately, if there are delays.  You usually can’t communicate enough with women.   Men tend to assume way too much and this will irritate and frustrate a woman client.  Keep her informed on a regular basis.

Give every customer your very best service, be on time, on task and remember they may not always be right, but they are paying for the right to be treated fairly.  Finally, always thank the customer for their business.  Tell them how much you appreciate that they chose your company and that you stand behind your work.  Make sure you invite them back, “Please give us a call again.”  You will be amazed on how many will say, “I will” and then do.

If a women client is upset or angry, don’t talk or interrupt, don’t be defensive and always allow her the time to vent.   Make sure you quickly apologize for the misunderstanding and ask what she would like done to correct the problem.  Women want to be involved in the solution, so let them help.

Please don’t overwhelm women with jargon and always assume she does understand until she tells you otherwise.  Remember 90% of all home improvement decisions are made by women so by following these basic customer service guidelines you can turn all your female clients into raving fans.

Treat customers as if you were the customer!!”   Joel Marks

By Darylene Dennon, Solid Energy, Inc,    —–    Printed in the Spring 2012 Issue of American Painting Contractor Magazine for Professional Women in Painting Forum of the Painting and Decorating Contractors of America (PDCA)


Who am I?

I am your consent companion.  I am your greatest helper or heaviest burden.  I will push you onward or drag you down to failure.  I am completely at your command.

Half of the things you do you might as well turn over to me and I will do them-quickly and correctly.

I am easily managed-you must be firm with me.  Show me exactly how you want something done and after a few lessons, I will do it automatically.

I am the servant of great people, and alas, of all failures as well.  Those who are great, I have made great.  Those who are failures, I have made failures.

I am not a machine though I work with the precision of a machine plus the intelligence of a person.

You may run me for profit or run me for ruin – it makes no difference to me.

Take me, train me, be firm with me, and I will place the world at your feet.

Be easy with me and I will destroy you.

Who am I?   I am Habit.

March is Women’s History Month!!!



Picking colors is the one of the hardest thing for our clients to do.  Making the decision to paint is an easy one.  The exterior has to be painted to protect it from dry rot, damage to the siding, deck & porch surfaces.  Without a seal coat of paint the damage would occur sooner.

The house colors fade over time due to exposure to UV rays It tend to chalk and lose its original tint.   After the paint has lost it’s original tint which is the barrier of protection between the sun and the house surface, the siding is next to start failing.  This can take 8-10 years depending on conditions and the quality of the last painting application.   It is like your own skin, putting sunscreen on regularily will protect your skin from aging or getting cancer.

The interior doesn’t have to be painted, but sun exposed walls will tend to fade as well.  Wear and tear plus dust can make your interior ceilings and walls appear dull.  If your woodwork has been painted with an oil based product prior it will tend to yellow over the years looking dingy and dull.  Ceilings collect dust and dirt as well so appear to look dirty.

Painting the interior walls and ceilings can put that fresh and clean look back into the house.

Now back to picking colors Exterior colors should have curb appeal.  Curb appeal is when someone is walking by your house, they get a feeling there is someone they like about your house.  Curb appeal is subliminal and should provide a “Wow” factor to the viewer.   No color is wrong, but for outside painting surfaces it is wise to keep it simple for the Body color,  inspiring for the trim color and the front door color should be more dramatic.  That is the magic combo for curb appeal.  If you like pink or blue please reserve those colors for the interior painting projects.

If you plan to do it yourself then remember to do your homework and look around many neighborhoods with houses that are the same style and era as yours & see the combinations.  Find a couple you like.  Please don’t paint your house the same color as you neighbors.  Be unique and maintain your own curb appeal.    Remember a good quality paint job should last 8-10 years and that is why it is very important to pick colors you like and can live with for awhile.

Picking colors to be continued in my next blog….. stay tuned.

“Hiring the Right Painting Contractor!”

It always amazes me that a consumer goes through all the trouble to decide to finally paint their interior or exterior of their house or business and then take short cuts.  They spend some time to put a budget together deciding on how much they want to spend.  They resource contractors and find three professional painting contractors and set up  appointments with each of them.  They get the three quotes, then finally have to decide on one of the three.    This can take a couple of weeks or more and then they decide to cut corners when finally hiring the painting contractor.

The decision is generally made on three things, the cheapest price, customer service with perceived value reflected in the price or customer service with perceived value reflected in the price along with a perception of quality performance.  Each bid represents what a client will receive and not necessarily complete satisfaction as an end result.  

If the cheapest price is what you want, then you don’t have to waste much time when looking for a painting contractor.  You can find them in the Classified ads in the newspaper, a sign posted on a tree or on Manta a free directory, since they won’t have a website to review.   They may or may not be licensed, bonded and insured to protect you and your property.  Remember to be cheap they have to cut corners somewhere.  Customer service and a quality job is usually one thing these contractors usually cut out or they don’t run a legitimate business.   Remember what you get when it comes too cheap?  Prepare to get exactly what you didn’t pay for, a professional painting company.   This is neither bad or good.  It is ultimately your choice, beware with this choice.

Hiring a painting contractor isn’t easy, but doing your homework, doing research through the internet, checking out their website and asking lots of questions at the time of the appointment, checking to see if they know what they are talking about.  Find out how they give back to the community and what associations they belong to.  These painting contractors aren’t usually expensive, but you will never find them cheap.  They pride themselves with their work and they love their customers.  They guarantee their work and you will be satisfied with the end result.    Hire the right painting contractor not just the one with the cheapest price. 

By Darylene Dennon, Solid Energy, Inc., a Professional Painting Contractor.  

“Sustainable vs Green”

Let’s talk about the differences between “Sustainable and Green”.  Both are buzzwords used these days.  Both have been used on many occasions interchangeably, yet mean different things.  If it is  “Green” is it “Sustainable”?

In ecology the word sustainable describes how biological systems remain diverse and productive over time.  For humans it is the potential for long-term maintenance of wellbeing, which in turn depends on the well being of the natural world and the responsible use of natural resources.

Sustainability includes three elements, environmental responsibility, social responsibility and financial responsibility.  Sustainability takes into account the realities of our economy and our society.  In other words, it means that organizations or individuals should operate in a financially sound framework, but also be socially and financially responsible in their activities and operations.

But what does “green” actually mean?  It means environmentally friendly and places less burden on our declining resources.  It should reduce the carbon footprint by releasing fewer toxins or consume less energy.  Green is better and is a wiser choice for a better tomorrow.

The “Green” movement is consistently abusing the issues related to true sustainability.  The word ‘Green’ is being routinely used to such an extent that it is almost a justification. If we are to let this Green movement carry on like this, the issues related to true sustainability will be lost behind.
A “Green” product is like a durable finish on your floor that has a high VOC content.  It’s green in the way it’s used because you don’t have to refinish or strip it as often, but it’s definitely not made in a sustainable way because the volatile organic compounds can contribute to pollution.

If you really want to live more eco-friendly and know the difference between green and sustainable then you will need to do your homework, not just on the product or its components, but on how the company makes it.  Make sure you understand exactly the difference between environmental marketing claims which are created to get you to buy the product.  Make those companies provide you with certifications to back their environmental sustainable or green claims.

I admit it is challenging to find a product that meets your needs and is both green and sustainable.   This means you will have to make a decision and choose something that’s not sustainably produced, but can have a very green application or at least be eco-friendly.

An example: 100% recycled paper towels.  While creating the paper towels from recycled materials would be considered an eco-friendly option, paper towels are in no way green. They are just another product designed for convenience to be thrown in the trash. The ambiguous marketing is intentional to make consumers to believe they are purchasing a product with greater eco-friendly benefits, when in fact; nothing disposable is truly “green”. A green option would be, recycled fiber reusable towels.

Here’s another example: the wood your house is built with. Obviously wood is an eco-friendly product, but is it sustainable? Yes, if the company that cut the trees and made the boards doesn’t permanently deplete the forest. Wood is durable, but if it’s harvested in an environmentally irresponsible way, it’s not sustainable at all. Using reclaimed wood or FSC Controlled wood, is both “green” and “sustainable”.

For example if a product can be manufactured in an environmentally friendly manner, without costing more to produce and without negatively impacting the community (low wages for employees, for instance) it can be said that the item is truly sustainable.

I hope this article helped a bit in providing you with some insight to the differences between “Sustainable and Green”.

Now the next question to ask yourself, “What are you doing to  to support the environment.  I am hoping you are utilizing waterborne products when at all possible.   Using green products for clean up, removing mildew, using recycled shop rags, ask for low VOC paint, recycling thinner-etc.   Make sure you are up to date on all products that are sustainable and at least eco-friendly, if they are not green.   If we all do our part the world will be a better place to live in.

Darylene Dennon, Solid Energy, Inc.  Printed in the Summer 2011 Edition of  DECO Magazine